Responsible Gambling
At Casino Vox, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Casino Vox is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all UK gambling regulations. We are dedicated to preventing gambling-related harm and ensuring that our services are provided in a socially responsible manner.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or financial situation. Warning signs may include:
- Spending more time or money gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying to family or friends about gambling activities
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Tools and Controls
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Time Limits
Set session time limits to manage how long you spend gambling on our platform.
Loss Limits
Set limits on the amount you can lose over a specified period.
Self-Exclusion
Temporarily or permanently exclude yourself from our services. Self-exclusion periods can range from 24 hours to permanent exclusion.
Reality Checks
Receive regular reminders about how long you've been playing and how much you've spent.
Age Verification
Casino Vox strictly prohibits underage gambling. All players must be 18 years or older. We use advanced age verification systems and may request additional documentation to verify your age and identity.
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (24/7)
Live Chat: Available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience to help others recover from gambling addiction.
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
BeGambleAware
Independent charity providing information and advice about gambling.
Website: www.begambleaware.org
GAMSTOP
Free service that allows you to self-exclude from all online gambling companies licensed in Great Britain.
Website: www.gamstop.co.uk
Financial Support
If gambling has caused financial difficulties:
StepChange Debt Charity
Free debt advice and solutions.
Website: www.stepchange.org
Phone: 0800 138 1111
Citizens Advice
Free, confidential advice on debt and financial issues.
Website: www.citizensadvice.org.uk
Complaints and Disputes
If you have a complaint about our responsible gambling practices, please contact our Customer Support team at [email protected] or via live chat. If you're not satisfied with our response, you can escalate your complaint to:
UK Gambling Commission
Website: www.gamblingcommission.gov.uk
Phone: 0121 230 6666
Alternative Dispute Resolution (ADR)
IBAS (Independent Betting Adjudication Service)
Website: www.ibas-uk.com
Staff Training
All Casino Vox staff receive regular training on responsible gambling practices and are equipped to identify and assist customers who may be experiencing gambling-related problems.
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements.
Last updated: March 15, 2026
Remember: Gambling should be fun. When the fun stops, stop.
