Privacy Policy

Effective Date: 1 March 2026

Welcome to the Privacy Policy of Casino Vox. This document explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in the United Kingdom. We are committed to protecting your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal information from you:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone number.
Account Data: username, password, and other registration details.
Financial Data: payment information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect your personal data through:

Direct interactions – when you register an account, fill in forms, or communicate with us.
Automated technologies or interactions – as you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
Third parties or publicly available sources – such as identity verification services and fraud prevention agencies.

3. How We Use Your Information

We use your personal data to:

Provide, operate, and maintain our services.
Verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and age verification.
Process your payments and transactions.
Manage your account and provide customer support.
Send you marketing communications, where you have consented to receive them.
Improve our website, products, and services.
Prevent fraud and enhance security.
Comply with legal obligations and respond to lawful requests.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests, such as improving our services and preventing fraud, provided these do not override your rights and freedoms.

5. Sharing Your Information

We may share your personal data with:

Service providers and partners who help us operate our business, including payment processors, identity verification providers, and IT service providers.
Regulatory authorities, law enforcement, and other government bodies as required by law or to protect our rights.
Affiliated companies within the Casino Vox group.

All third parties with whom we share your data are required to keep your information confidential and secure.

6. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Whenever we transfer your personal data outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

9. Your Rights

You have the following rights regarding your personal data:

Right to access your data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (right to be forgotten) under certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent at any time where processing is based on consent.
Right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact us at the details below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please visit our Cookie Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Casino Vox Data Protection Officer
Email: [email protected]
Address: 123 Casino Vox Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123